A fantastic award-winning online travel agents that specialise in providing unique outdoor adventure travel experiences have an amazing career opportunity for an experienced Customer Service Manager CSM to build and lead a growing team and customer services department based from the companies HQ in Chiswick West London.
The main focus of this hands-on role will be to build, mentor and lead a growing team of skilled customer service agents managing the day to day customer service function in line with SLAs of this exciting online adventure travel business. Additionally, you will be required to design and improve innovative processes to deliver the very best service experience for customers at every customer service communication touch-point along the customer journey.
This is an outstanding opportunity to be part of a thriving, fast-moving and very exciting brand with excellent scope for future advancement, international expansion and career development opportunity.
Desirable Experience of the Customer Service Manager
Synonyms, Customer Service Manager, Customer Services Manager, Head of Customer Service, CSM, Travel Agents, Customer Service Leader, eCommerce, West London