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Customer Service Team Leader - APEX RESOURCING

Apex Resourcing - Specialist in Digital Marketing Recruitment

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Retail

Customer Service Team Leader

   Location:  City of London
 Duration:  Permanent
Salary:  £35,000 to £45,000

Customer Services Team Leader £35,000 to £45,000 + excellent benefits, Central London, Innovative Eco Friendly start-up backed by one of the worlds largest consumer brands are seeking an Energetic, friendly and inspirational Customer Service Manager / Team Leader to build, train and manage a small team of customer service specialists in all aspects of world class customer service delivery.

Based in Central London and backed by a very well known international brand the company make a range of cutting edge eco-friendly and affordable water filtration systems aimed at consumer households. The innovative products encourage the consumption of clean fresh filtered water and reduce the need for single use plastic bottles.

As a new fast growing company the Customer Services Team Leader will have plenty of scope to design and implement a world class customer service strategy in addition to developing and leading a high performance customer service team as part of a major international brand.

Desirable Experience of the Customer Service Team Leader

  • 2+ years leading teams as an Customer Service Manager or Senior Customer Service Team Leader or Head of Customer Service
  • Inspirational, Energetic, Creative and Positive Management Style
  • First-class written and verbal communication skills.
  • Experience designing customer service journeys, optimizing processes and delivering first-class customer experience.
  • Experience using Customer Services Contact Management CRM / CSM systems
  • Previous experience working in a busy dynamic online start-up business or SME environment (preferred not essential)
  • Strong data analysis skills, with a focus on customer retention planning.
  • Confidence to challenge the way things have been done and think outside the box to continuously improve.
  • A team payer with a positive mindset, good sense of humour, fun attitude

Synonyms: Customer Services Team Leader, Service Team Leader, Senior Customer Service , Customer Services Manager