Customer Service Manager / Operations £25,000 to £35,000 + excellent benefits, SW London, an exciting new technology company that provide a range of unique insurance products to property renters in the UK are looking for a hands on Customer Service Manager to lead the companies customer operations department.
As a newly created position the company are looking for a hands on, highly motivated customer service leader that would relish the opportunity to work in a dynamic fast moving start-up where you are happy to get stuck in on the front line, (answering calls, emails etc) and also on business strategy, (designing and optimizing process, shaping the entire customer service journey from start to finish.)
Ideally we are seeking a candidate that has a minimum of 2 years experience leading teams as an Customer Service Manager or Senior Customer Service Team Leader (ideally in a regulated industry, particularly insurance claims or financial products) although specific industry experience is not essential
This is a fantastic opportunity with huge scope for progression and also the opportunity to work from home for 3 days per week after initial probation.
Desirable Experience of the Customer Service Manager / Operations
Synonyms: Customer Service Manager / Operations, Customer Leader, Service Team Leader, Senior Customer Service , Customer Services Manager, Zendesk, Insurance, Fintech, Insuretech